SPA Etiquette

SPA Etiquette


SPA Etiquette

We want to make your SPA experience relaxing and extraordinary. Therefore, there are some SPA rules that will help you to explore our SPA world easily and comfortably. Observing these rules will help us to provide you with the best quality service.


  • You can make a SPA booking every day at the SPA reception desk from 9:00 am to 9:00 pm, by phone: (+48) 12 252 70 20 or (+48) 696 419 008 and by e-mail: [email protected].
  • Please remember to make your booking a couple of days in advance. Otherwise, we cannot guarantee that the treatment will be available at the desired time.
  • Please arrive 15 minutes prior to your appointment time to make sure that you have enough time to change, provide information about your health and talk with your therapist. The necessary clothing (dressing gown, disposable underwear and slippers) will be provided in the dressing room. Before all body treatments and massages, a quick shower is highly recommended.
  • To ensure a punctual start for the treatment of our next Guest, in case of your late arrival (over 15 minutes), the treatment time will be reduced without any possibility of a discount.
  • For your own comfort, please mute your mobile phone and leave it in the dressing room. Also, please, lower your voice while speaking.
  • Before treatment it is not recommended to eat stodgy meals or to consume alcohol.
  • Asian massages and rituals, body treatments, the steam bath and Finnish sauna are not suitable for pregnant or menstruating women. In these cases, we reserve the right to refuse to perform a treatment. Also, we may offer an alternative treatment.
  • The steam bath and Finnish sauna are not recommended for people suffering from raised blood pressure and circulatory diseases.
  • After treatment, feel free to use the relaxation zone where you will be served with aromatic tea and mineral water.
  • The following are forbidden in the SPA area:
    - the possession or consumption of alcohol
    - the consumption of drugs or other intoxicants
    - smoking
    - the presence of pets
    - using cameras and video cameras
    - personal selling or the distribution of advertising materials.
  • Children under the age of 16 can only use the sauna in the presence of their guardians.
  • Inappropriate behaviour (sexual propositions, aggression etc.) will result in the immediate termination of the treatment without any possibilty of a refund.
  • You can pay in cash or by card. A tip is not included in the price.
  • If you would like to use an invitation or a voucher, please inform the SPA reception in advance.
  • Booking cancellation:
    - full refund by 12h before the appointment
    - 50% refund at least 6h before the appointment
    - no refund in less than 6h before the appointment.
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